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FAQS

ABOUT PURE DELISH

ORDERS

BACKORDERS

SHIPPING INFORMATION

GIFT SERVICES

PRIVACY BILLING

RETURNS/EXCHANGES

WHOLESALE/VOLUME DISCOUNTS


ABOUT PURE DELISH


How long have you been in business?
Pure Delish has been in business since 2000 when we first began selling privately to go-go dancers and exotic dancers in the New York City area. We worked with New York's hottest night clubs to establish theme nights, and made sure the club's dancers always looked their best. We became known in the industry has having the best prices in town, and grew our business the old fashioned way: great customer service. In 2001 we launched a website and by 2003 we had opened our first store in Long Island, NY. After some ups and downs within the company, we decided to move our operation to Southern California to re-focus our energies and go back to basics where we could spend less time worrying about managing a store front, and more time making our customers happy.

Our newest venture, puredelish.com, launched in 2009 to delight customers with a new, fun way to explore their sexuality. At Pure Delish, it is OKAY to want to play. We feel that the bedroom is your kitchen, and we want to help you whip up dessert! We invite you to ask questions, and to try new things. We strive to provide you the best prices on the most innovative products, in a fun and comfortable environment.

PureDelish.com- Making Mouths Water Since 2000

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What is The Cupcake Club?

We still love our dancers!! If your profession is in the club or adult industry, join the Pure Delish Cupcake Club! Contact us at cupcakeclub@puredelish.com. We offer a variety of discounts, promotions and services to help out our customers in the industry. We will do what it takes to earn your business, and keep you as a loyal customer!

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What is your address, hours and contact information?
Our corporate office is located at:
Pure Delish
10746 Washington Blvd
Culver City, CA 90232

Our retail store front is located at:
Pure Delish
10746 Washington Blvd
Culver City, CA 90232

For the fastest reply, we strongly recommend e-mailing us before calling. Since we are primarily an online operation, we have more staff available to answer your questions/concerns via e-mail then by phone.

Our Customer Service Phone Number is 310-591-8792

Our Customer Service Hours Are:
Monday - Friday
11am - 5pm Pacific Standard Time
We are closed holidays

Email:
For Customer Service questions: service@puredelish.com

For Photo Submissions: photos@puredelish.com

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How often do you add new items to your site?
Every Sunday evening, we give back to our customers by either adding new styles, running a sale, or both! We keep our customers informed of changes and specials in three ways:

  • We will promote storewide sale items and new additions on our homepage
  • We send email announcements to our Dessert Weekly members. These announcements will often times include specials such as discounts or giveaways for our Dessert Weekly subscribers that are not announced on the site. If you are not a Dessert Weekly subscriber, sign up today!
  • Look inside your order package for secret sales and promotions! Many sales are available only to current customers!

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ORDERS


How do I place an order on-line?
Shopping online is easy:

  • First, explore our site by clicking on text links or images.
  • When you find something that you would like to buy, select the color and size you want and click on "Add to Cart"
  • Continue adding items until you are ready to "Check Out"
  • Enter your correct shipping address information. Make sure you correctly enter your apartment, suite or floor number. If incorrect information is entered, we will pass on to you any additional charges levied by the shipping company.
  • Enter your correct billing address. This address must match the address your credit card company has on file. If the address you provide does not match the credit card company's records then your order will not be billed or shipped.
  • Enter your credit card type, account number and expiration date
  • Enter the 3 or 4 digit security code found on the back of your card (Amex has it on the front)
  • Enter your correct email address. We will mail a confirmation of your order to this address. We will also use this address to reach you if we have questions or problems filling your order. Providing an incorrect address will make it impossible for us to contact you if needed and could result in the cancellation of your order.
  • If you have a coupon or gift certificate, enter the code(s) in the appropriate field. Only one coupon may be used at a time.
  • Enter continue and confirm your order information.
  • Immediately after sending your order go to your email program and enter the domain puredelish.com to your safe list. This will guarantee that you will receive your order confirmation email and any other emails we might send regarding your order.
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Can I mail or phone in my order?

Yes. Put the items you want to purchase in your shopping cart, and go through the checkout process as if you were going to order online.

  • If you want to mail in a check or money order, print the check-out page after entering your shipping address and mail that copy to us along with your check or money order (be sure payment is in US funds, or it will be rejected). Please make checks/money orders payable to Pure Delish. You can then cancel out of the shopping cart.
  • If you want to pay by credit card, print the check out page after entering your billing address, and mail that copy to us. Our mailing address for orders is:

Pure Delish

Attn: Orders Dept.

10746 Washington Blvd

Culver City, CA 90232

  • If you are phoning in your order, please have your order ready first and organized in your online shopping cart. Then give us a call at 310-591-8792 to place your order. Be sure to have your credit card ready when calling.

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Do you have a store? Can I shop and try things on there? Can I pick up my order at your warehouse?

Yes! We opened our first retail shop in August 2009. Our store is located in Los Angeles, CA in Culver City.


The address is:

Pure Delish

10746 Washington Blvd.

Culver City, CA 90232

(310)591-8792


If you prefer to pick up your order in store, please type a note in the "Comments" field in the shopping cart that you would like to pick up your order. Please also include your phone number in this field. When your order is ready, we will contact you to schedule a pick up time. If you are charged shipping, it will be refunded at the time of pickup.

We are also available for Home Parties, and can bring along specific items at your request to try on. Please visit our Home Parties page to learn more.

In certain situations, we can also come to you. If you work in the adult or nightclub industry, and would like us to present items for sale to you and/or your co-workers, please contact us at cupcakeclub@puredelish.com.

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Do you have a printed catalog?

We do not offer a printed catalog at this time for many reasons:

  • We save on printing costs and pass the savings on to you

  • A catalog can only contain about 200 styles, where we can offer 1,000's more online

  • A catalog is out of date the moment it comes off the press- We update our site about multiple times a day!

  • A catalog wastes paper, while our site offers the greenest way to shop

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I placed an order, but did not get a confirmation. What do I do?

You either entered your e-mail incorrectly, or did not add puredelish.com to your safe sender list in your e-mail program. First, check your "junk" e-mail folder. If you find the confirmation there, please add puredelish.com to your safe sender list. If you do not, then e-mail service@puredelish.com and ask us to confirm that your order was received. Be sure to provide your name and shipping address to help us find your order faster.

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I have not received my order. Who should I contact?

If we mailed you a shipping confirmation, please use the information included in that e-mail to track your package. If you still have questions, please contact customer service at service@puredelish.com.

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I made an error when placing my order. Can I fix it?

Yes. Simply send an e-mail to orders@puredelish.com within 12 hours of placing your order, and tell us what you would like fixed. Be sure to include your name and shipping address!

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BACKORDERS


What is a "backorder" and why do they happen?

When you place an order for an item that we do not have in stock, the item is called a "backordered" item. If you ordered several items, one or more of them could be on backorder. This happens because it is virtually impossible to keep every size of every color of every item in stock. Even if we plan our inventory needs perfectly, many times we will place orders with our vendors and they will not be able to ship our entire order because they too are backordered! Since it takes several hours to take items off the site and then put them back up, it becomes impractical to manage our online inventory in this way.

If you place an order for an item that is on backorder, we will e-mail you when we are processing your order to ask if you want to select a different color/style, if you want us to hold your entire order until the missing item comes in, if you want us to ship the "in stock" portion of your order ahead of the backordered item, or if you would like for us to cancel that item. Either respond to the e-mail, or call us during normal business hours to discuss your options further.

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Does my credit card get charged if I have an item on backorder?

No. We only charge your credit card when we ship your order. If only part of your order is on backorder, and you ask us to ship the rest of your order ahead of the backordered item, we will only bill your card for the items that were shipped, plus shipping/handling. When the backordered item is available for shipping, we will bill your card for that item.

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SHIPPING INFORMATION


What form of shipping do you use?

We ship your packages through the United States Postal Service using First Class Mail, Parcel Post, Global/Domestic Priority Mail, or Global/Domestic Express Mail, depending on your location.

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What is your processing time?
In most cases, your order will be sent out the same day it is placed, if placed before 2pm PST and items are in stock. (Personal check orders are held for 10 business days for check clearance.) We do not process or ship orders on weekends or holidays.

Your credit card will only be billed for the items shipped on the day the shipment is made. If expedited service (Priority Mail or Express Mail) is requested and part of the order is not shippable, you will receive notice of the situation. If you choose to ship the in-stock items immediately, the remaining backordered items will be shipped as soon as possible at no extra cost to the customer.

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When will my order arrive?

PLEASE NOTE THAT ALL DELIVERY TIMES ARE ESTIMATED, AND NOT GUARANTEED.

EXPRESS MAIL IS THE ONLY "GUARANTEED" DELIVERY OPTION AVAILABLE, WHICH ARRIVES IN THE LOWER 48 STATES WITHIN 1-2 DAYS.

Transit Time:
Orders shipped via Parcel Post will generally arrive in 4-10 days. Orders shipped via First Class Mail or Priority Mail will generally arrive in 3-4 days. Orders shipped via Express Mail are guaranteed to arrive in 1-2 days.

International orders (including Canada and Mexico) are shipped via Global Priority Mail or Global Express Mail. Packages shipped via Global Priority Mail are estimated to arrive in 6-10 days, and packages shipped via Global Express Mail are estimated to arrive in 3-5 days. Again, these are NOT guaranteed, and there is always a possibility that your package can be held in customs. We can not be held responsible for these delays, as they can not be controlled by us.

All items are shipped with Delivery Confirmation, and you may opt to purchase Insurance for your items. We can not be held responsible for lost or damaged packages.

Weekends and Holidays
We do not process or ship orders on weekends or holidays. Please do not count weekends or holidays when calculating transit time. For example, if you place an order for Express Mail delivery on Friday morning, you will receive your in-stock items by Tuesday.

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How much is shipping/handling for my order?

Shipping will vary based upon weight. Please add items to your cart to view shipping rates. Generally, rates will vary from $6.00- $25.00. All orders over $75.00 will receive free economy shipping!

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GIFT SERVICES


Do you offer gift certificates?

Yes, we do! Please visit our Gift Certificates page to purchase one today!

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Can I get my items gift wrapped?

Yes, we can gift wrap your item for you. Please add a "Gift Wrap Your Purchase" option to your cart here.

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PRIVACY


Do you ship discreetly? How will your company's name appear on my credit card statement?

Yes, we ship your items in plain packaging. The return address on the outside of your package will read:

P.D.

10746 Washington Blvd

Culver City, CA 90232

Charges from our company appear as "Pure Delish" on your credit card statement.

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BILLING

What payment methods do you accept?

We accept:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Money Orders (in US funds ONLY)

  • Personal Checks (in US funds ONLY)

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When will my credit card be charged?

We will authorize a charge for the order, but do not bill your card until we ship your package. If part of your order is on backorder, we will contact you to ask if you would like us to ship the rest of your order immediately. If you request those items to be shipped ahead of the backordered items, we will only bill your card for the cost of the shipped items plus the shipping charge.

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Will I be charged sales tax?

Only California residents will be charged the current sales tax rate for Marina Del Rey, CA where the transaction is taking place.

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Returns and Exchanges


Returns and Exchanges

Your satisfaction is our number one priority. If you wish to exchange or return an item, please email us at service@puredelish.com for an RA# and the reason for your return. We will reply with an RA#, provided that the item is eligible for return. Return the item(s) in new, unworn condition with tags attached, and write your RA# outside the package. The customer is responsible for all returns/exchanges shipping fees incurred. We strongly recommend a method of shipment with tracking. We are not responsible for lost packages. Please note, we do NOT offer refunds, however we can issue you a store credit to be used online.


Also, note that our retail store front and website are 2 separate companies. Please do not drop off your returns to the store, or return store items to the web. Also, in store credits/gift certificates are NOT redeemable online, and vice versa.


Ship your return package once you receive an RA# to:

Pure Delish - Returns/Exchanges Dept.
10746 Washington Blvd
Culver City, CA 90232


Return / Exchange Policy
for orders placed December 26 to August 31:

Returns/exchanges must be postmarked within 14 calendar days from the date you receive your order for a store credit to be issued, and received within 21 days. Items received after this time will be returned back to you. If returning, your store credit or replacement item will be made within 30 calendar days from the date we receive your return. Note, for exchanges, we will need to bill you for applicable shipping charges before processing. Shipping charges are not refundable.

Christmas Return / Exchange Policy for orders placed November 11 to December 25:

Returns/exchanges must be postmarked by January 15th
for a store credit to be issued, and received by January 22nd. Items received after this time will be returned back to you. If returning, your store credit or replacement item will be made within 30 calendar days from the date we receive your return. Note, for exchanges, we will need to bill you for applicable shipping charges before processing. Shipping charges are not refundable.

Halloween Return / Exchange Policy from September 1 to November 10:

Returns/exchanges must be postmarked by October 15th
for a store credit to be issued, and received by October 22nd. All sales are final after October 16th. Items received after this time will be returned back to you. If returning, your store credit or replacement item will be made within 30 calendar days from the date we receive your return. Note, for exchanges, we will need to bill you for applicable shipping charges before processing. Shipping charges are not refundable.


If there is a mistake with your shipment, or an item is received damaged, please contact us immediately at errors@puredelish.com so that we may rectify the problem as quickly as possible.


All sales are final on purchases made during our Semi-Annual Sale, or when using coupon codes calued at over 40% off. No returns or exchanges.

**Absolutely no returns or exchanges will be accepted for any reason later than 30 calendar days from the date you receive your order.**

Health regulations stipulate that clothing that is soiled, worn, damaged or laundered is considered to be in "other than new condition" and cannot be returned or exchanged Additionally, any adult novelty, toy, or used/opened hosiery and footwear may not be returned.

All sales are final on all sale, clearance, or marked down items. Sale items are non-returnable, non-refundable and non-exchangeable.

To be notified of next sale, please sign up to receive our newsletter on the left margin of this page.

All sales are final on pet costumes, opened/worn merchandise, and opened stockings/panties.


NO REFUNDS. NO EXCEPTIONS.
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WHOLESALE-VOLUME DISCOUNTS


Do you sell wholesale?

No, we do not sell wholesale at this time. However, coming soon, we will be the exclusive retailer of dancewear by ChelleBomb. Stay tuned for details, and future wholesale opportunities!!

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I want to place a large order. Can I get a volume discount?
No, we do not offer discounts on orders because of their size. However, we do offer promotions, sales, and coupon codes to our Dessert Weekly newsletter subscribers! Sign up now to be the first to know about promotional sales and discounts!!

Additionally, if your profession is in the club or adult industry, join the Pure Delish Cupcake Club! Contact us at cupcakeclub@puredelish.com. We offer a variety of discounts, promotions and services to help out our customers in the industry. We will do what it takes to earn your business, and keep you as a loyal customer!

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PureDelish.com- Making Mouths Water Since 2000